Every Kala Kari piece is handcrafted in small batches, so we do not offer returns or refunds for change of mind, fit or colour preference. But we know fit matters, so we offer a one-time size exchange.
One-time size exchange
- What you can exchange: the same design in a different size. We cannot exchange for a different product, colour or design.
- How often: once per item.
- Time limit: request the exchange within 3 days of delivery.
- Condition: the item must be unworn, unwashed and unaltered, with all original tags and packaging.
- Stock: exchanges depend on the size you want being in stock. If it is not available, we are unable to exchange the item, and it cannot be returned or refunded.
- Exchange fee: ₹99 per exchange, paid before we arrange the pickup. This covers the reverse pickup; we ship your new size at no extra cost.
- Not eligible: items marked Final Sale and items that have been altered.
How to request a size exchange
- Fill in our Size Exchange Request form within 3 days of delivery with your order number, the item and the size you want, then WhatsApp photos of the item with its tags attached to +91 94081 14592. You can also send everything on WhatsApp or to kalakaricreations27@gmail.com.
- We check stock. If your size is available, we hold it for you for 48 hours and send you a payment link for the ₹99 exchange fee.
- Once the fee is paid, our courier partner picks up the item from your address. Please pack it securely in its original packaging. The courier may check the item and tags at pickup.
- When the item reaches us and passes our check, we dispatch your new size within 1–3 business days. Delivery times are as per our Shipping Policy.
No pickup at your pin code? If reverse pickup is not available in your area, you can send the item to us yourself at your own cost. In that case, the ₹99 exchange fee is not charged. Our address: E/4/13, Orchid Heaven, Applewood Township, Shela, Ahmedabad 380058, Gujarat, India.
If a returned item does not meet the conditions above (for example, it has been worn, washed or its tags removed), we will send it back to you and the exchange fee will not be refunded.
Please check the product details and our Size Guide before ordering. If you are unsure about a size, message us and we will gladly help you choose.
Damaged or incorrect items
If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with your order number, clear photos of the item and, if possible, an unboxing video. Once we verify the issue, we will arrange a replacement at no cost to you, including all shipping, or, if a replacement is not available, a refund to your original payment method.
The nature of handmade
Hand-block prints, natural dyes and hand embroidery mean slight variations in colour, motif placement and stitching from piece to piece and from product photos. These are the marks of the artisan's hand and are not considered defects.
Order cancellation
If you need to cancel an order, contact us as soon as possible. We can only cancel orders that have not yet been dispatched.
Contact us
Phone / WhatsApp: +91 94081 14592
Email: kalakaricreations27@gmail.com